Lute Diamonds

Our Shop:
Kimberley,
25 Villiers Street
Support Hotline:
+27 72 252 9457
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Terms and Conditions

TERMS AND CONDITIONS

1. Detailed description of goods and/or services
Lute Diamonds is a business in the manufacturing industry that manufacture jewellery and polished diamonds.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within five (5) days and delivery confirmed by way courier and invoice number.

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Lute Diamonds is subject to availability. In cases of unavailability, Lute Diamonds will refund the
client in full within 30 days. Cancellation of orders by the client will attract a ____ % administration fee.

5. Customer Privacy policy
Lute Diamonds shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Lute Diamonds via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Lute Diamonds separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Lute Diamonds takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Lute Diamonds chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Lute Diamonds may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Lute Diamonds private company based in South Africa trading as Lute Diamonds and with registration number 2018/310153/07 and IG Lute is a sole director.

14. (Your Company) contact details
Company Physical Address: 25 Villiers Street, Kimberley, Diamond Hub, Kimberly 8301

Email: info@lutediamonds.co.za / luteig@gmail.com

Telephone: 072 252 9457.